Terms and Conditions of Service

Last Updated: March 2026

Welcome to SabAI / Sabai Visa EU (the "Service," "Platform," or "Software"). These Terms and Conditions ("Agreement" or "Terms") constitute a legally binding, comprehensive contract between VARGA ISTVÁN BERTALAN – Sole Proprietor ("we," "us," "our," or the "Company") and you, the user ("User," "you," "Customer," or "Sponsor/Applicant").

By registering for an account, accessing the Service at sabaivisa.com or sabaivisa.com, uploading any media, purchasing a Pass, or utilizing any of our proprietary tools (including our AI Ghostwriter for legal letters, Relationship Album Builder, and SabAI Officer Audit), you acknowledge that you have read, understood, and agreed to be unequivocally bound by this Agreement. If you do not agree to all the terms and conditions outlined in this Agreement, you are strictly prohibited from using the Service and must immediately cease all access.

AGE RESTRICTION: You must be at least eighteen (18) years of age to use this Service. By creating an account, you represent and warrant that you are of legal age to form a binding contract and meet all eligibility requirements.

1. THE SERVICE: NATURE, SCOPE, AND LEGAL DISCLAIMER

SabAI operates as a specialized "Software as a Service" (SaaS) micro-platform designed for Thai-European couples. It provides AI-powered drafting for immigration letters (e.g., Invitation, Sponsorship, Relationship History), chronological organization, and visual design tools tailored for the creation of Schengen C-Type (Short Stay) Visa evidence dossiers.

1.1 LEGAL DISCLAIMER

We are strictly a software and technology provider. We are NOT a law firm, immigration consultancy, embassy representative, or government agency. We do not provide legal advice, legal opinions, case-specific immigration strategies, document translation services, or guarantee the success of any visa application.

1.2 NO ATTORNEY-CLIENT RELATIONSHIP

Your use of the Service—including any communication with our AI Visa Consultant, customer support team, consumption of our blog content, or utilization of our AI-generated letter templates—does not, under any circumstances, create an attorney-client relationship or a fiduciary duty.

1.3 USER SOLE RESPONSIBILITY

The ultimate responsibility for the legal sufficiency, factual accuracy, formatting compliance, and truthfulness of any document produced using the Service rests entirely with you. Immigration guidelines are subject to strict, unannounced changes. It is your sole responsibility to cross-reference your generated legal letters and PDF dossier against the most current requirements of your specific target embassy or consulate prior to submission.

1.4 EXPORT AND PRINTING LIMITATIONS

Our platform utilizes an html-to-image rendering engine to maintain strict A4 sizing. However, we are not responsible for variations in print quality, color accuracy, or physical margins caused by your local printer hardware, outdated web browsers, or third-party PDF viewing software.

2. AI AUDIT, GHOSTWRITER, & NARRATIVE TOOLS

The Service incorporates advanced features powered by third-party Large Language Models (LLMs) and computer vision technologies, including OpenAI Vision (collectively, "AI Tools," "SabAI Officer Audit," or "AI Ghostwriter").

2.1 PROBABILISTIC OUTPUT & HALLUCINATIONS

You explicitly acknowledge that AI technology is inherently probabilistic. The AI Tools may "hallucinate," generate inaccurate dates in your letters, misidentify individuals in your photographs, or fail to identify critical missing evidence during an audit. A high "Score" or a "Checkmark" from the SabAI Officer Audit is a stylistic simulation provided strictly for organizational purposes; it is not a statistical prediction or endorsement of visa success.

2.2 MANDATORY FINAL REVIEW

You are strictly required to independently review every generated paragraph, financial figure, date, caption, and layout structure before signing any AI-generated Invitation or Sponsorship letter. We assume zero liability for any errors, omissions, offensive text, or misrepresentations introduced by, or missed by, the AI Tools.

2.3 THIRD-PARTY PROCESSING

By using the AI Tools, you consent to the transmission of your textual inputs, financial data context, and low-resolution page screenshots to our third-party sub-processors (e.g., OpenAI) for the sole purpose of generating the requested documents or audits.

3. ACCOUNTS, PASSES, & VIRTUAL CREDITS

3.1 ACCOUNT TYPES AND PASSES

Access to the Service is granted via fixed-term, non-recurring "Passes" (e.g., Tier 1: The Sprint, Tier 2: Standard Preparation, Tier 3: Early Planner). We do not operate on a recurring monthly subscription model.

3.2 CREDIT USAGE, ALLOCATION, & EXPIRATION

Pass Limits: Your purchased Tier strictly dictates your resource limits (e.g., dashboard duration, maximum photos, and AI Audit credits).
One-Time Add-Ons: Credits purchased as "Order Bumps" or "Add-ons" (e.g., Audit Refills, Expansion Packs, Time Extensions) apply to your current active session. Add-on credits are permanently forfeited when your base Pass expires if a Time Extension is not applied.

3.3 ACCOUNT SECURITY & COLLABORATION

You are entirely responsible for maintaining the confidentiality of your login credentials (license key). Tier 2 and Tier 3 passes include Partner Collaborator Access. Sharing a single-user Tier 1 license key among multiple, unassociated couples is strictly prohibited. We are not liable for any unauthorized access or data deletion resulting from your failure to secure your email inbox or license key.

4. PAYMENTS, BILLING, REFUNDS, & AFFILIATES

4.1 FINAL SALE POLICY

Due to the immediate digital nature of the Service, the instant allocation of secure server infrastructure, and the non-recoverable consumption of third-party AI computational resources upon your use, all sales are final. We do not offer prorated refunds for unused time, ungenerated PDFs, unused audit credits, or visa rejections under any circumstances.

4.2 EXPRESS WAIVER OF RIGHT OF WITHDRAWAL (EU USERS)

By clicking "Purchase," "Pay," or otherwise completing a financial transaction on our Stripe checkout, you provide your express prior consent for the performance of the contract to begin immediately. YOU EXPLICITLY ACKNOWLEDGE AND AGREE THAT YOU THEREBY WAIVE AND PERMANENTLY LOSE YOUR 14-DAY RIGHT OF WITHDRAWAL provided by EU Directive 2011/83/EU once the digital content is accessed, the dashboard is unlocked, or credits are provisioned to your database record.

4.3 INVOICING & AUTOMATION

All purchases are automatically invoiced via our integration with Szamlazz.hu. You are responsible for providing accurate billing information. Invoices are generated based on the data provided at checkout and cannot be retroactively altered.

4.4 CHARGEBACKS

We treat unauthorized credit card chargebacks as hostile, fraudulent activity. Initiating a chargeback will result in the immediate, permanent termination of your account, the irreversible deletion of your dossiers, the blacklisting of your payment method, and the potential pursuit of recuperation costs through collections agencies.

5. SERVICE AVAILABILITY, CLOUD SYNC, & DEADLINE LIABILITY

5.1 "AS IS" AND "AS AVAILABLE"

The Service is provided strictly on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

5.2 CLOUD SYNC & DEBOUNCING RISKS

Our platform utilizes "Smart Debouncing" (a 1.5-second delay) for text fields and JSON blobs to protect our database. If you type rapidly and immediately close your browser window or lose internet connection before the cloud sync completes, data loss may occur. We are not liable for unsaved data resulting from connectivity issues.

5.3 NO UPTIME GUARANTEE & DEADLINE RESPONSIBILITY

Schengen Visa applications involve incredibly strict, non-negotiable government deadlines. You explicitly agree that you will not wait until the final 48 hours before a VFS Global or embassy appointment to generate, audit, or download your dossier. We assume absolutely zero liability if a server outage, layout bug, or scheduled database maintenance prevents you from accessing or downloading your documents in time.

5.4 FORCE MAJEURE

We shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control. This includes acts of God, natural disasters, war, terrorism, catastrophic third-party infrastructure outages (e.g., Next.js, Vercel, Supabase, OpenAI, Stripe), or governmental embargoes.

6. DATA PRIVACY, SENSITIVE CONTENT & GDPR COMPLIANCE

6.1 GENERAL COMPLIANCE

As a Hungarian entity, we process personal data in strict accordance with the General Data Protection Regulation (GDPR). Please refer to our separate Privacy Policy for comprehensive details regarding your rights.

6.2 EXPLICIT CONSENT FOR SPECIAL CATEGORY DATA (ARTICLE 9)

By utilizing SabAI to compile a relationship dossier and draft legal letters, you will upload highly sensitive personal and financial information. This may include passport details, banking context, intimate chat logs, and biometric visual data ("Special Category Data"). By checking the mandatory consent box during registration, you provide explicit, unambiguous consent for us to store and process this data for the sole technical purpose of rendering the Service.

6.3 DATA ENCRYPTION & OWNERSHIP

Personally Identifiable Information (PII) is encrypted at rest within our database. You retain all intellectual property rights to the images and text you upload. We strictly do not sell your photos or use your private dossier data to train our own, or third-party, foundational AI models.

7. DATA RETENTION, ACCOUNT PURGING & LIFECYCLE

7.1 ACTIVE PASSES

While your Pass is active, your media, AI Audit thumbnails, and generated PDFs are securely stored and accessible via signed, short-lived URLs.

7.2 EXPIRED PASSES & DORMANT ACCOUNTS

Upon the expiration of your Pass, your account enters a "Dormant" state. You lose layout editing privileges, AI consultant access, and high-resolution export capabilities.

7.3 ROUTINE PURGING

To comply with GDPR data minimization principles and manage our cloud infrastructure, we reserve the right to permanently and irreversibly delete all uploaded media, generated PDFs, trip logs, and user data ninety (90) days after a Pass expires. You are entirely responsible for downloading and backing up your final documents to your local hardware prior to your Pass expiration.

8. PROHIBITED CONDUCT & ACCEPTABLE USE

You are strictly and unequivocally prohibited from:

Using the Service to manufacture fraudulent evidence, forge "sham" relationship documents, manipulate metadata, or create materially false statements intended to deceive Schengen immigration authorities, embassies, or border control.
Uploading any illegal content or copyrighted material for which you do not own the rights.
Attempting to reverse-engineer, decompile, maliciously scrape, or hack the AI drafting logic, Next.js API Routes, Supabase database, or Stripe payment gateways.
Attempting to bypass credit limits, manipulate the frontend DOM to unlock premium layouts, or abuse the system via disposable email addresses.

Violation of any provision in this section will result in the immediate, unappealable termination of your account without refund, a permanent IP ban, and where applicable, reporting of your activities to relevant international immigration authorities.

9. NO GUARANTEE OF OUTCOME & LIMITATION OF LIABILITY

9.1 ZERO LIABILITY FOR REJECTION

You explicitly and voluntarily agree that SabAI is in absolutely no way responsible for the rejection, delay, denial, or Request for Evidence (RFE) regarding any Schengen Visa application. Visa decisions are entirely subjective and made by sovereign government officers based on complex factors completely outside of our control.

9.2 EXCLUSION OF CONSEQUENTIAL DAMAGES

To the maximum extent permitted by applicable law, in no event shall VARGA ISTVÁN BERTALAN, its suppliers, or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages. This sweeping exclusion includes, but is expressly not limited to: loss of visa application fees, VFS service fees, non-refundable flight/hotel costs, lost wages, emotional distress, or loss of consortium resulting from a separated family due to a visa denial or delay.

9.3 LIABILITY CAP

To the maximum extent permitted by Hungarian and EU law, our total cumulative, aggregate liability to you for any and all claims arising out of or relating to this Agreement, your use of the Service, or data breaches, shall be strictly limited to, and shall not exceed, the total monetary amount you paid directly to us in the six (6) months immediately preceding the event giving rise to the initial claim.

10. TERMINATION & SUSPENSION

We reserve the right to immediately suspend or permanently terminate your account, IP access, and data, without prior notice or refund, if we determine, at our sole and absolute discretion, that you have breached any provision of this Agreement, engaged in fraudulent activity, or posed a security risk to the platform.

11. INDEMNIFICATION

You agree to fiercely defend, indemnify, and hold harmless VARGA ISTVÁN BERTALAN, its contractors, licensors, employees, and affiliates, from any and all claims, damages, obligations, losses, liabilities, costs, or debt (including but not limited to reasonable attorney's fees) arising directly or indirectly from: (i) your use of and access to the Service; (ii) your violation of any term, condition, or representation within this Agreement; (iii) your violation of any third-party right, including privacy right; (iv) any allegation that documents generated via our Service were used in the commission of immigration fraud or perjury.

12. GENERAL PROVISIONS: SEVERABILITY, WAIVER, & ENTIRE AGREEMENT

12.1 SEVERABILITY

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement will remain in full force and effect.

12.2 ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire, complete, and exclusive agreement between us regarding our Service, superseding and replacing any prior agreements.

12.3 ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms.

13. GOVERNING LAW & JURISDICTION

13.1 JURISDICTION

This Agreement, and any dispute arising out of or in connection with it, shall be governed by and construed strictly in accordance with the laws of Hungary, without regard to its conflict of law provisions.

13.2 DISPUTE RESOLUTION

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Service shall be instituted exclusively in the competent courts located in Budapest, Hungary. You waive any and all objections to the exercise of jurisdiction over you by such courts.

13.3 ODR PLATFORM

Consumers residing in the European Union may also submit complaints to the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

14. MODIFICATIONS TO TERMS

We reserve the right, at our sole discretion, to modify or replace these Terms at any time to reflect changes to our practices or legal requirements. If a revision is material, we will provide at least thirty (30) days' notice via a dashboard notification or an email. By continuing to access or use our Service after those revisions become effective, you irrevocably agree to be bound by the revised terms.

15. CONTACT INFORMATION & NOTICES

All official legal notices, questions regarding these Terms, or support requests should be directed to:

VARGA ISTVÁN BERTALAN – Sole Proprietor Registered Address: 1078 Budapest, VII. district, Muranyi utca 38., ground floor, door 9, Hungary Official Email: support@sabaivisa.com

(Please note: We do not accept service of process via email unless legally compelled by local jurisdiction. For physical mail, please use registered post.)